Guarantee and warranty Guarantee and warranty

 What is the procedure for complaints and warranty claims?

Complaints and warranty claims must always be coordinated with the authorised dealer - they will be happy to take care of your concerns. You have already placed the warranty claim or complaint with your dealer, but still have questions about it? Then please contact our customer service directly: Phone: +49 7524 999-360  Available: Mon. - Thurs.: 8:00 am - 12:00 pm | 1:00 pm - 4:00 pm Fri.: 8:00 am - 12:00 pm E-mail:

 How do I find out about a possible recall?

If there is a recall, your dealer will contact you directly and inform you about the type, scope and procedure of the recall.

 What advantages does EHG-Guarantee offer me for used and new cars? 

If you want to sit back and relax while on holiday, you can now do so with the EHG new car warranty. This reliably protects you from unpleasant financial surprises after the end of the warranty period by providing comprehensive repair cost protection. Because even with perfect vehicles, later damage can unfortunately not be ruled out. So put your trust in the expertise of your dealer and the CarGarantie*.

 What does "7-year leakproof guarantee" mean? 

The leakproof guarantee for Carado motorhomes since MY 20 is 7 years for all vehicles with an annual inspection by a contract partner.


Do you still have questions?
Do you still have questions?

Then contact us directly:

Phone +49 75619097300 Monday to Friday 08:30 - 12:00 13:00 - 17:30 We are glad to be there for you!

Please note that this information is provided without guarantee and is intended only as a guide. We would like to point out that we do not assume any liability for the correctness or completeness of all information on this website.

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