Advice and Service Advice and Service

 I am interested in a particular vehicle. Can you tell me a dealer who has the model on display?

Please contact a dealer directly and ask for your desired vehicle. You can find a dealer near you here: to the dealer search

 Where can I configure my dream vehicle?

You can find our interactive configurator here: https://carado.com/de/en/service/configurator. Choose a motorhome that suits your personal requirements. In the final configuration step, you can have your complete configuration sent to you as a PDF by email or request your Carado configuration as a quote from your local dealer

 Where can I find the latest price lists and can I have them sent to me by post? 

You can easily download the price lists from this link: https://carado.com/de/en/service/infomaterial. You can obtain a printed version of our price list from your local Carado dealer: https://carado.com/de/en/find-dealer. Please note the changed opening hours due to the current Corona situation.

 Where can I find a Carado dealer near me?

You can find a Carado dealer near you using the dealer search. To find dealers, simply enter your postcode. We will then list dealers in your area and show you which services and vehicle categories are offered locally. Click here to go to the dealer search

 Can I buy a Carado directly from the factory and how does the order or purchase process work?

Vehicles can only be ordered through Carado dealer partners. You can discuss the order or purchase at your local dealer. The dealer is your contractual partner and will be happy to answer any questions you may have about your purchase.  To the dealer search https://carado.com/de/en/find-dealer

 How do I find out the current delivery times?

Do you have questions about delivery times and would you like to know when you can enjoy your first holiday with your Carado? Your dealer can answer this question for you. He can check the current status of your order at any time and thus keep you up to date. Please note that only the dealer is your contractual partner. Carado as the manufacturer is therefore not entitled to provide you with information about delivery times.

 Does Carado have a showroom?

No, we do not have a separate showroom. The various models are on display at our dealers. You can find a dealer near you here: To the dealer search. Please note the changed opening hours due to the current Corona situation.

 I have questions about equipment options and packages - who can I contact?

If you have any questions about optional extras and packages, it is best to contact a dealer near you. You can also use our online configurator at: https://carado.com/de/en/service/configurator. At www.carado.com you will also find lots of information, pictures and videos about each vehicle. These will certainly be able to answer some of your questions. You can also find more videos and 3D tours of our vehicles on YouTube, Facebook and Instagram.

 When can I collect my vehicle from the dealer?

If you would like to know when you can collect your Carado motorhome, your dealer can answer this question for you. He can check the current status of the order at any time and thus keep you up to date. Please note that only the dealer is your contractual partner and Carado, as the manufacturer, is therefore not entitled to provide you with information about delivery times.

 How do I find out about a possible recall?

If there is a recall, your dealer will contact you directly and inform you about the type, scope and procedure of the recall.

 What is the procedure for complaints and warranty claims?

Complaints and warranty claims must always be coordinated with the authorised dealer - they will be happy to take care of your concerns. You have already placed the warranty claim or complaint with your dealer, but still have questions about it? Then please contact our customer service directly: Phone: +49 7524 999-360  Available: Mon. - Thurs.: 8:00 am - 12:00 pm | 1:00 pm - 4:00 pm Fri.: 8:00 am - 12:00 pm E-mail: kundendienst@carado.de 

 

Do you still have questions?
 
Do you still have questions?
 

Then contact us directly:

Phone
+49 75619097300

Monday to Friday
08:30 - 12:00
13:00 - 17:30

We are glad to be there for you!


* Please note that this information is provided without guarantee and is intended only as a guide. We would like to point out that we do not assume any liability for the correctness or completeness of all information on this website.

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